Sometimes you may need to manually unsubscribe a contact to ensure they no longer receive emails from your campaigns. In Emercury, there are two simple ways to do this.
Here is a quick overview. For full details, please watch the video tutorial.
Option 1: Unsubscribe via Search
Go to Contacts → Search Contacts.
Under List Name, select All.
Enter the contact’s email address in the search field and click Search.
When the contact appears, uncheck the Subscribed box.
Click Save Changes.
Option 2: Bulk Unsubscribe
Go to Contacts → Bulk Unsubscribe.
Enter the email address you want to unsubscribe.
Click Unsubscribe.
Upload the list of contacts you wish to unsubscribe.
Important Notes
Once unsubscribed, the contact will no longer receive any campaigns sent from your account.
Use the search method if you want to update an individual contact’s status.