If you tried to send an email and noticed your account is blocked, there are a few possible reasons.
1. New Accounts – Onboarding Not Completed
When you first sign up, your account is temporarily blocked from sending.
This block is in place until all onboarding items are completed.
Once onboarding is finished, you can reach out to us via the chat icon (bottom right of your panel) to have the block removed.
2. Existing Accounts – Sending Suddenly Blocked
If you were already sending but your account is now blocked, it may be due to an issue such as:
Problems with your sending domain.
A deliverability or compliance issue that requires attention.
A precautionary block was placed to prevent further issues with your campaigns.
In these cases, we will normally post a message in your chat panel explaining the reason. Be sure to check your chat for details.
Next Steps
New accounts: Complete your onboarding items, then contact support via chat.
Existing accounts: Check your chat panel for a message from us, and follow up with support if you need clarification.
Once the issue is resolved, your account will be unblocked, and you can continue sending campaigns.