Emercury monthly plans are subscriber-based, and each plan has a subscriber limit (except Scale plan). Once you reach that limit, you will not be able to import new addresses.
Note: You can check your current subscriber usage directly from the dashboard.
Option 1: Upgrade Your Plan
If you need to import more subscribers than your current plan allows, you can upgrade to the next plan level.
Example:
Your account is on Grow 50, which allows up to 49,999 subscribers.
You already have 48,000 subscribers.
You want to import a new list of 15,000 subscribers.
To accommodate this, you would need to upgrade to Grow 75, which supports up to 74,999 subscribers.
Option 2: Purge Subscribers
If you don’t want to upgrade right away, you can free up space by removing inactive subscribers.
You can delete subscribers who have not been mailed in the last 30 days.
Subscribers who were mailed within the last 30 days cannot be removed.
This option helps you stay within your plan limit while keeping your list engaged and relevant.
By either upgrading your plan or purging inactive subscribers, you’ll be able to continue importing new contacts and keep your campaigns running smoothly.